Refunds and Exchanges
At Wide Fit Shoes, we are committed to providing the highest quality footwear and customer service. If you are not completely satisfied with your purchase, we are here to help. We've made returning items simple and easy so you can spend more time browsing to find something better in style and fit so please, do not give up!Â
1. Items must be returned in an unworn, original boxed condition within 28 days of purchase
2. Complete the returns form that came with your order and enclose it in your parcel with the item(s) you’re sending back, using the original packaging. Alternatively, visit our online returns portal to start the return process. You will be guided through a simple step-by-step process to register your return.
3. Send the package, invoice and returns label form securely wrapped and prepaid to:
Wide Fit Shoes
33 Kenton Park Parade
Kenton Road
Harrow
HA3 8DN
London
UK
4. You can return through your local Post Office branch or via UPS.
5. Once received, your return will be processed in approximately 3-5 working days and you will be notified via email once this has been actioned
Don’t worry! You can print a copy right here
Or if you don’t have access to a printer follow these steps with a note covering:
1. Your name, address, and phone number
2. Your order number
3. Item code(s) and reason for the return(s).
4. State whether you want a refund or an exchange.
Yes, you will have to pay for returns. The cost is approximately $15 dependent on the weight of your shoes. We recommend you ask for proof of postage when sending your order back to us. Regrettably, we cannot refund for any delivery costs on the order unless it is the fault of Wide Fit Shoes
Please allow up to 3-5 working days from the date of posting.
We’ll send you an email as soon as your return has been processed.
US orders within 28 days of receipt.
It is important that returned items are received in their original condition and shoe box. If this is not the case, Wide Fit Shoes Ltd reserves the right to reject the returned items and decline a replacement or refund for the product.
When returning your parcel, make sure you get a receipt and code for tracking from Royal Mail. We’ll send you an email as soon as your return has been processed. Please allow up to 3-5 days from the date of posting.
1. Simply complete your returns label form adding the details of what you would like to exchange
2. Items must be returned in an unworn, original boxed condition within 28 days of purchase
3. Complete the returns form that came with your order and enclose it in your parcel with the item(s) you’re sending back, using the original packaging.
4. Send the package, invoice and returns label form securely wrapped and prepaid to:
Wide Fit Shoes
33 Kenton Park Parade
Kenton Road
Harrow
HA3 8DN
UK
5. You can return through your local Post Office branch.
6. Once received, your return will be processed in approximately 3-5 working days and you will be notified via email once this has been actioned
It is very simple, same way you would return a UK order though your return has to be done via your carrier available to you and you will need to pay for the return.
