Terms & Conditions

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  • The 15% off promotion (the “Promotion”) is valid for a limited period, starting Monday 25 November 2019 and ending at 10pm on Monday 2 December 2019 (the “Promotional Period”).
  • The Promotion is available on full price products only and cannot be used in conjunction with any other discount, other offers or VAT relief
  • Please note that stock is due to availability and demand.  Should we not be able to fulfil your order, we will contact you with an alternative or else give you a full refund immediately
  • The instore promotion is subject to availability and is up to 10% off on selected items

This website is operated by Widefitshoes.co.uk (referred to as "Wide Fit Shoes/Widefitshoes.co.uk/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.


·  Read through these terms and conditions carefully before using this website

·  Print a copy for future reference.

·  Also read our Privacy section regarding your personal information.

1. General




We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.




If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

2. Order process





Please see How To Shop section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.




The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email. Please note that this email is not an order confirmation or order acceptance from Widefitshoes.co.uk.




Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to the Refunds page here).





We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact Us.
3. Delivery




All goods must be signed for by an adult aged 18 years or over on delivery.





Delivery charges and estimated timescales are specified in Shipping section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Widefitshoes.co.uk shall be under no liability for any delay or failure to deliver the products within estimated timescales.




Once a tracking number has been emailed to you (a copy is also available online in your account section), it is your responsibility to monitor and track the status of your parcel. If you notice any problems for example - Address Not Found, Failed Delivery, Recipient Absent etc then please contact us immediately so we can assist in resolving any problems. Failed-delivery parcels are normally held at a local depot for a maximum of five days before returning back to us. It is therefore your responsibility to contact us in good time to advise us of this situation in order to stop any return. We take no responsibility for parcels returned to us after successive delivery attempts and any return charges will be passed to you.




If the package has not been accepted or rejected besides the valid reasons (see 3.3) during delivery, the respective courier will make a return charge to Widefitshoes.co.uk. This charge will be required to be paid before processing a redelivery or will be retained if order has been cancelled.





Upon delivery it is your responsibility to check package and its contents thoroughly. If you notice any signs of security tape damage, theft or attempt for theft, damage of goods or any unacceptable condition of package and its contents you are requested not to accept the package. If you are willing to accept the package then you are requested to sign on the delivery note what you have noticed for e.g. Goods Damaged or Theft Attempt etc. FAILURE to comply with these terms will NOT enable you to make any claims against the above conditions and NO credit will be issued.






Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4. Payment




We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.





While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.






Payment can be made by any method specified in Payment Methods. For information about secure on-line ordering see Privacy





All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated. (for further details including Express delivery charges see Shipping).
5. Returns, Cancellations and Substitutions 




We offer a 7 day money back guarantee, please refer to Guarantees and Returns Policy. Some products are excluded from the 7 Day Money Back Guarantee. These would normally include personalised products and more information in the Distance Selling Regulations Section. In addition, all Widefitshoes.co.uk products are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected.

Please note all shipping charges that have incurred prior cancellation of your order will be retained to cover costs if order has been cancelled for no reason or if user does not accept a replacement.





Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see theGuarantees and Returns Policy page for further details). Please note any courier charges will be retained where the fault has not been or resulted from Widefitshoes.co.uk..  




All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

  5.4 Please note that NO REFUND will be passed for goods that are faulty or defective after the 7 Day Money Back Guarantee time. Widefitshoes.co.uk will replace or exchange all faulty products available from the manufacturer, and if the identical size or model is no longer available then we will exchange for an equivalent make/model or offer you gift Vouchers.

6. Liability and Indemnity 




Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.




Subject to Section 6.1 above, Widefitshoes.co.uk will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Widefitshoes.co.uk will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Widefitshoes.co.uk accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.




Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.




Subject to Section 6.1 above, Widefitshoes.co.uk will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss due to currency exchange-rate fluctuations (we take payment in British Sterling Pounds GBP and currency exchange rates fluctuate constantly in which case we cannot be held liable for loss of value in foreign currency during payment authorisations and refunds as value will remain the same in GBP Sterling Pounds ); or
  • loss of goodwill or reputation; or
  • special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.




Notwithstanding the above, subject to Section 6.1 Widefitshoes.co.uk’ aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.




This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.




We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
7. Miscellaneous Provisions 




The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.




We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.




Widefitshoes.co.uk shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.




To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.




You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Widefitshoes.co.uk.




Widefitshoes.co.uk reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.




If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.




These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) a person who is a permitted successor or assignee under Section 7.7 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
b) No consent from the persons referred to in Section 7.8 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).




No delay or failure by Widefitshoes.co.uk to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Widefitshoes.co.uk.




These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Widefitshoes.co.uk relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Widefitshoes.co.uk for your use of this website

We recommend you print out a copy of these terms and conditions for your future reference

If you have any questions regarding the Widefitshoes.co.uk website please see the Customer Services section for more information and full contact details.