FAQ'S

We endeavor to deliver the majority of orders on weekdays to your door on time (between 8:30am and 6:00pm). For most items we deliver the recipient needs to sign for the goods on delivery. As delivery takes place only on working days, there are no dispatches made on weekends or public holidays. If an item you have ordered is not usually held in stock, it will, in most cases, take another five to 10 working days to be delivered. We will let you know at the earliest opportunity if there is any further delay. If this is unacceptable to you, we will allow you to cancel your order at any time.

Our delivery process is straightforward and designed to deliver maximum efficiency and service to each of our customers. We use Royal to deliver our packages and they have always provided us with an excellent service. The couriers we use work at a 95-98% efficiency level and so the likelihood is that your goods will be delivered on time. However, in the event that they are not we cannot be held responsible for late delivery as once the items have been collected by the courier, the date and time on which they are delivered is no longer in our control.

We ship worldwide and our rates vary depending on the location we are shipping to. Wherever in the world we are shipping to, we aim to fulfil delivery of all orders within three to four working days, but sometimes this isn’t possible. The maximum time for any delivery will usually be 12 working days when delivering to the rest of the world.

Much of our growth since we were established in 1965 has been based on the excellent service we provide to customers around the world. It is an aspect of our business which we pride ourselves on. Indeed we view it as the most important aspect of our organisation. If you are not happy with the service you have received from us we take this very seriously and will endeavor to remedy the situation at the soonest opportunity. We encourage detailed feedback from all our customers as this allows us to continually improve and update our processes.

If you find that any of the shoes you have purchased from us have been damaged during the delivery process, please contact us so that we can understand the extent of the damage and whether a refund/replacement is necessary. In most cases, our couriers provide a first class service but there are always exceptions to the rule and in the event that something has happened to your order in transit we will do everything we can to resolve the situation.

Our delivery mechanisms are always improving to increase efficiency and customer satisfaction. We use any feedback we receive to analyse the processes we have in place and if necessary implement the changes needed to enhance our service.